Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

The Mortgage Non-QM Account Manager in Third-Party Operations is responsible for managing
relationships with third-party vendors and ensuring the efficient execution of third-party services. This role involves overseeing and optimizing the operational performance of third-party processes, ensuring compliance with regulatory standards, and providing high-quality service to internal and external stakeholders. The individual will work closely with various teams, including underwriting, compliance, and risk management, to ensure seamless integration and the successful execution of third-party services within the mortgage operation.

• Serve as the primary point of contact for third-party vendors (e.g., brokers, servicers, originators) and maintain strong, professional relationships.
  • Oversee third-party onboarding, ensuring all contracts, documentation, and agreements are properly executed.
  • Ensure that third-party vendors are delivering services according to the agreed-upon terms and service level agreements (SLAs).
  • Proactively address and resolve any issues or concerns that arise with third-party vendors, aiming to maintain positive and productive partnerships.
  • Regularly review and negotiate vendor contracts to ensure favorable terms and continued alignment with company goals.
  • Manage third-party operational processes, ensuring smooth, efficient, and compliant execution of services, such as loan origination, underwriting, servicing, and closing.
  • Collaborate with internal teams, including underwriting, compliance, and operations, to ensure third-party services are properly integrated into the overall workflow.
  • Analyze operational workflows and identify areas for improvement, working with third-party vendors to implement more efficient processes.
  • Monitor third-party performance metrics, including quality, turnaround times, and service delivery, to ensure adherence to company standards and regulatory requirements.
  • Ensure that third-party operations are fully compliant with federal, state, and local regulations (e.g., RESPA, TILA, TRID, CFPB), as well as internal policies.
  • Work with compliance and legal teams to ensure that third-party vendors adhere to regulatory guidelines and maintain proper documentation.
  • Conduct audits of third-party services to ensure that vendors comply with all applicable laws and contractual obligations.
  • Identify and mitigate risks associated with third-party vendors, ensuring that any potential issues are addressed in a timely and effective manner.
  • Generate regular performance reports on third-party vendors, monitoring key metrics such as service levels, compliance, and issue resolution.
  • Provide analysis and recommendations to senior management regarding third-party operations, including areas for improvement, potential risks, and vendor performance.
  • Maintain accurate records of third-party interactions, agreements, performance reports, and compliance documentation.
  • Address escalated issues and concerns from internal teams, third-party vendors, or customers, providing timely and effective resolutions.
  • Collaborate with third-party vendors to resolve operational issues, ensuring minimal disruption to business operations.
  • Maintain a strong focus on customer service, ensuring that third-party services meet or exceed internal and external customer expectations.
  • Facilitate communication between third-party vendors and internal teams to ensure that all parties are aligned and informed regarding expectations, timelines, and deliverables.
  • Actively look for ways to improve processes and enhance the efficiency of third-party operations, working with vendors to implement improvements where necessary.
  • Stay up-to-date on industry trends and best practices, incorporating new technologies and strategies to optimize third-party services and reduce costs.
  • Conduct regular performance reviews with third-party vendors to identify opportunities for growth and improvement in service delivery.
  • Work closely with other departments (e.g., underwriting, compliance, and risk management) to ensure seamless integration and alignment of third-party processes with overall business objectives.
  • Maintain clear and effective communication with third-party vendors, internal teams, and senior management to ensure alignment on goals and expectations.
  • Participate in cross-functional meetings and projects to support company initiatives and strategic goals.

• Must have Non-QM experience
  • Must have experience with Non-QM Bank Statement and/or Non-QM DSCR Account Management experience
  • Knowledge of industry regulations, including RESPA, TILA, TRID, CFPB, and other compliance standards relevant to third-party operations.
  • Strong analytical skills and ability to assess vendor performance, operational efficiency, and compliance adherence.
  • Proven experience in managing vendor relationships and service-level agreements.
  • Excellent communication and interpersonal skills, with the ability to engage with internal teams and external partners at all levels.
  • Strong negotiation skills and the ability to resolve issues in a timely and effective manner.
  • Ability to prioritize multiple tasks and manage time efficiently in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and mortgage industry software systems.

Education and Experience:
• Bachelor’s degree in Business Administration, Finance, Real Estate, or related field.
• 3+ years of experience in mortgage operations, account management, or vendor management, with a solid understanding of the mortgage industry.

Physical & Mental Abilities Requirements:
Physical Abilities:
• Ability to sit and work at a desk for extended periods, using a computer and office equipment.
• Frequent use of office tools such as telephones, computers, and filing systems to communicate and document processes.
• Occasional travel to meet with third-party vendors or attend industry conferences.
• Ability to occasionally lift and move office materials or supplies up to 10 lbs.

Mental Abilities:
• Strong analytical thinking and problem-solving skills, with the ability to assess complex operational issues and propose effective solutions.
• High attention to detail and accuracy, especially when managing third-party contracts, performance reports, and compliance documentation.
• Ability to remain calm under pressure and handle complex issues or conflicts effectively.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication skills, including the ability to communicate clearly and effectively with both internal and external stakeholders.
• Ability to adapt to changing environments and continuously seek process improvements.
• Strong customer service orientation with a focus on resolving issues and maintaining positive relationships with vendors and internal teams.

Accommodations are available to enable individuals with disabilities to perform essential job functions, as required by law

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit Union Membership

Applicants must be authorized to work in the US.  We do not offer sponsorship for work authorization, or related employment visas, for this position.

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.