Spring EQ, LLC

Mortgage Operations Training Manager

Job Locations US-PA-Conshohocken
ID
2024-1637
Category
Operations TPO
Type
Full Time

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

 

 At Spring EQ, we

  • Strive to make every customer interaction a great one. 
  • Recognize behind every loan is a person or family trusting us to handle a significant financial transaction. 
  • Work hard and have fun to get the job done. 
  • Recognize each team member's unique value. 
  • Encourage ways for our team members to learn, develop, diversify, and grow with Spring EQ 
  • Promote our team members so they can share their knowledge with others.    
  • Innovate, innovate, innovate! 
  • Create and embrace the latest technology.   
  • Simplify constantly, challenging every process we use to better accomplish our goals. 
  • Build upon a strong company culture and foster an environment of togetherness, support, and accountability.

The Operations Training Manager is training Spring EQ’s Operations Development program which is offered on a frequent basis throughout the year to external candidates who are interested in building an operations career in financial services.   The newly hired team members spend approximately 90-120 days in the Operations program, learning about the home lending industry to enable them to progress to an operations role within the company.   This position is a member of the Operations organization and reports to the executive responsible for that team.

Responsibilities

  • Participate in the recruitment process as the program participants are hired and onboarded several times throughout the year.
  • Manage the overall experience for entry-level operations professionals by implementing high-quality, cost-effective learning programs on a regular basis.
  • Effectively curate and facilitate training programs, seminars, and workshops.
  • Subject matter expert on lending industry and operations areas.
  • Maintain learning performance feedback.
  • Manage virtual and in-person learning opportunities.
  • Stays up to date on learning management tools.
  • Demonstrate proficiency as a learning experience professional and coach.
  • Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.
  • Consistent exercise of independent judgment and discretion in matter of significance.
  • Model professional successful business characteristics setting the best practice standard for the learners.
  • This is a manager role with direct responsibility to supervise and performance manage the staff during their introductory period with the company.

 

 

Qualifications

  • Bachelor’s degree in business preferred.
  • Minimum 5 years of experience in Operations required.
  • Proven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines; focus on customer service and quality control; and operations techniques in a customer-centric environment.
  • Previous experience as an operations trainer preferred.
  • Fundamental knowledge of adult learning.
  • Strong project management skills to set and manage priorities, resources, goals and initiatives.
  • Excellent communication skills required.
  • Proven ability to establish working relationships at all levels of the team both internally and externally.
  • Strong presentation skills, in person and virtual
  • Ability to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.
  • This is an onsite role and requires willingness to travel between two (2) PA and NJ locations. 

 

Benefits

  • 401k Company Match
  • Commuter Benefits
  • Company Holidays
  • Credit Union Membership
  • Dental Insurance
  • Dependent Care Plan
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Medical Insurance
  • Paid Time Off Plan
  • Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

 

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