Spring EQ, LLC

Customer Support, Broker Experience Associate

Job Locations US-PA-Conshohocken | US-NJ-Mount Laurel
ID
2024-1634
Category
The Broker Experience Group
Type
Full Time

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

 

 At Spring EQ, we;

  • Strive to make every customer interaction a great one 
  • Recognize behind every loan is a person or family trusting us to handle a significant financial transaction 
  • Work hard and have fun to get the job done 
  • Recognize each team member's unique value 
  • Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ 
  • Promote our team members so they can share their knowledge with others    
  • Innovate, innovate, innovate 
  • Create and embrace the latest technology   
  • Simplify constantly, challenging every process we use to better accomplish our goals 
  • Build upon a strong company culture and foster an environment of togetherness, support, and accountability

The Broker Experience Associate will play a key role in supporting customers   A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment. They will be driven, passionate and flourish in a customer service role that is exciting and dynamic. 

Responsibilities

  • Handle  phone calls as our broker partners call in for assistance with home equity loans
  • Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process
  • Assist with the Spring EQ  broker portal administration such as creating new accounts, resetting passwords, etc
  • Field questions regarding the broker portal, loan status, and  guidelines
  • Provide exceptional customer service on a high volume of broker phone calls and communications
  •  Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
  • Complete various administrative tasks in a timely manner to support our sales and operations teams

Qualifications

  • Associates, Bachelor degree or equivalent experience preferred  
  • 2+ years of mortgage or home lending experience required 
  • Excellent customer service skills
  • Strong technical skills
  • High degree of patience
  • Excellent communication, interpersonal and organizational skills.
  • Self-starter mentality with the ability to solve open ended business challenges  
  • Enthusiastically contribution to a culture of innovation and continuous improvement  
  • The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor
  • We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly
  • Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment
  • Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives  

Compensation 

  • Base salary and commission
  • Outstanding culture and working environment
  • Excellent professional growth opportunity for deserving candidates

Benefits 

  • 401k Company Match
  • Commuter Benefits
  • Company Holidays
  • Dental Insurance
  • Dependent Care Plan
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Medical Insurance
  • Paid Time Off Plan
  • Vision Insurance
  • Credit union membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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